Aptella are looking for a Support Technician to join their team based in the South Island. This is a full-time role reporting to the Region Manager. The primary objectives of this role are to provide support to customers in relation to service, hire and sales of GIS/Mapping, GPS, Total Station, Machine Control and Software solutions.
Ideally you have a background in Surveying or similar discipline and have a strong interest in technology.
Key Responsibilities:
- Providing technical phone support to customers, diagnosing and troubleshooting faults related to electronic, hydraulic, and mechanical systems.
- Managing Support Cases within the Case Management Framework, ensuring timely resolution and accurate documentation.
- Conducting Field Support for Geo-Spatial products and Machine Control products, including installation, calibration, maintenance, and troubleshooting.
- Performing technical installs involving wiring, cabling, sensor installation, hydraulic system interfacing, and mounting of hardware to heavy machinery.
- Diagnosing and repairing electrical faults, communication issues, and system integration problems on-site.
- Reading and interpreting electrical schematics, hydraulic diagrams, and technical manuals to assist with installations and repairs.
- Internal Support for the Field Services Team, providing hands-on technical assistance and mentorship as needed.
- Liaising with customers to assist with delivery requirements, system setup, commissioning, and operational handover.
- Delivering structured training to customers on the use, maintenance, and basic troubleshooting of Geospatial Products and Machine Control systems.
- Maintaining tools, equipment, and vehicles in compliance with service standards and safety regulations.
- Ability to diagnose and repair complex electrical and mechanical faults both in-field and remotely.
About You:
- Trade qualification in Auto Electrical, Heavy Diesel Mechanics, or similar field (highly desirable).
- Experience installing and servicing electronic control systems, GPS hardware, sensors, and telemetry equipment.
- Ability to work independently in field environments, sometimes under tight timeframes or in remote locations.
- Experience with surveying practices, techniques and concepts
- Experience with survey data preparation and various software packages
- Background in GPS & 3D Machine Control
- Excellent communication and organisational skills.
- Strong attention to detail.
- Team oriented, excellent interpersonal skills and positive outgoing personality.
- Goal oriented, outcome focused, performance driven.
- Ability to build and manage relationships.
- Sound computer skills and ability to use Microsoft Office applications.
- Display a high degree of professionalism and positive attitude.
- Strong technical aptitude
- Able to work independently with minimal direction.
- Ability to build and manage customer relationships and expectation.
Why Choose Aptella?
At Aptella, you’ll be surrounded by cutting-edge technology and talented colleagues who motivate and inspire you. We foster an environment where diverse ideas thrive, and creativity is celebrated. With a competitive reward structure, continuous learning opportunities, career progression, flexible working arrangements, and generous parental leave, we’re dedicated to your professional growth and well-being.
