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Need technical support? Call us 0800 867 266

Support across borders

On-site expertise

Technology can be a wonderful enabler and productivity booster, but when a system isn’t working the way you expect or you are having trouble customising it to your needs, it can quickly become frustrating and time consuming. 

Aptella is here to ensure you get maximum up-time and efficiency from the technology you purchase or rent from us. Our multi-skilled team has extensive technical and on-the-job experience and we work with you to deeply understand your requirements and objectives before matching you with an ideal solution. 

Our field services team offer boots-on-the-ground support, calibrations, troubleshooting and more, with teams located throughout Australia, New Zealand and South East Asia. 

Aptella -

Dedicated CAD Software Support

If you are a Topcon Office (formerly MAGNET Office) customer and in need of technical support, Aptella has a dedicated team of experts to help. Our cad support team is available 9:30am – 7pm Monday to Friday New Zealand time.

Call Aptella’s CAD support hotline: 0800 867 434

Alternatively, you can lodge a support request online and our team will respond within 30 minutes between 9:30am – 7pm Monday to Friday

efficiency on the go

Tokara, Instant support

Tokara, a service crafted and managed by Aptella, ensures swift and efficient support wherever you’re working. Developed to cater to our customers’ needs, Tokara delivers quick solutions, reflecting our commitment to providing unparalleled support anytime, anywhere.

How to videos

Navigate seamlessly through our products and services with step-by-step guidance from our comprehensive how-to videos, ensuring you make the most out of your experience.

Download Links

Access the latest resources effortlessly with our user-friendly download links, providing you with instant access to essential materials for your convenience.

Field Software

Topcon Field, Topcon Field Mobile, Pocket 3D, Topcon Digital Layout

Office Software

Topcon Office, 3D Office, NZ Traverse

Projections and Geoids

Australian Geoid (MGA94 -MGA2020) , NZ Geoid

Testimonials

Showcasing the voices from our valued customers

Submit a support ticket

Technical support 0800 867 266

MAGNET support hotline: 0800 867 434

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