automation and positioning tech



Need technical support? Call us 0800 867 266

Support across borders

On-site expertise

Technology can be a wonderful enabler and productivity booster, but when a system isn’t working the way you expect or you are having trouble customising it to your needs, it can quickly become frustrating and time consuming. 

Aptella is here to ensure you get maximum up-time and efficiency from the technology you purchase or rent from us. Our multi-skilled team has extensive technical and on-the-job experience and we work with you to deeply understand your requirements and objectives before matching you with an ideal solution. 

Our field services team offer boots-on-the-ground support, calibrations, troubleshooting and more, with teams located throughout Australia, New Zealand and South East Asia. 

Aptella -

Dedicated MAGNET Support Team

If you are a MAGNET Office customer and in need of technical support, Aptella has a dedicated team of experts to help. Our MAGNET support team is available 9:30am – 7pm Monday to Friday New Zealand time.

Call MAGNET support hotline: 0800 867 434

Alternatively, you can lodge a support request online and our team will respond within 30 minutes between 9:30am – 7pm Monday to Friday

efficiency on the go

Tokara, Instant support

Tokara, a service crafted and managed by Aptella, ensures swift and efficient support wherever you’re working. Developed to cater to our customers’ needs, Tokara delivers quick solutions, reflecting our commitment to providing unparalleled support anytime, anywhere.

How to videos

Navigate seamlessly through our products and services with step-by-step guidance from our comprehensive how-to videos, ensuring you make the most out of your experience.

Download Links

Access the latest resources effortlessly with our user-friendly download links, providing you with instant access to essential materials for your convenience.


Download MAGNET Office V7.3 and V8.1 (Latest Version)


Download MAGNET Field V7.3 and V8.1 (Latest Version)

3D Office

Download 3D Office V12.2.876


Showcasing the voices from our valued customers

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