automation and positioning tech

Survey Product Maintenance

Hardware Maintenance

To keep your products running in optimum condition, Aptella offers
comprehensive product maintenance agreements.

With unique benefits such as a guaranteed buy-back or trade-in on your hardware after three years, extended warranty and complimentary accessories replacements, maintenance agreements protect your investment and keep you productive.

Company Support - Powered by Tokara

To support your employees, Aptella offers company-wide support for your business to ensure everyone is getting the mostfrom your systems. Our nationwide team of experts is on-hand to help, over the phone, in person or remotely using our unique Tokara telematics service.

Tokara Link enables Aptella’ technicians to connect directly to your survey hardware to provide fast, hassle-free remote support and remote firmware updates.

Tokara Link gives you help on hand when you need it.

Company Support

Our support agreements give you peace of mind that help is on hand when you need it.

Our nationwide team of support experts ensures your employees get the most from your equipment, keeping everyone working as productively and efficiently as possible.

iVolve Fleet Management System

Support Agreements Cover All Employees Using The Equipment

Tokara phone & email support
Priority response for support requests
Remote basic surveyor training
10% loyalty discount for campus training and survey accessories
Annual support, summary report on request
Remote basic surveyor training

Pay-as-you-go remote services

If you choose not to sign a support plan with us, these services will be charged as required on a case by case basis
BENEFIT PROVIDEDIncluded in support agreement
Upload projection & geoids.
Set up of RTK network login (excludes network subscription).
Program radio frequencies and configure radios.
3D design conversion to correct format (no manipulation).
GNSS static support (best practice, setup and download).
Multi-brand configuration – connecting to 3rd party GNSS & total stations.
Instrument software setup – GNSS, robotic total stations.
Update firmware and software.
Software licence retrieval or change to new data collector.
Bluetooth & connectivity.