This is a varied front-counter and customer service role where you’ll support the Service Centre, showroom and wider branch team. You’ll help customers with service bookings, showroom sales, quotations, repair collections and general enquiries, while keeping everyone informed and making sure things run smoothly. Key responsibilities include: Welcome customers and provide a high level of service at the front counter Answer incoming calls and direct enquiries to the right team Process service bookings and showroom sales Prepare service and sales quotations Keep customers updated on service status and repair progress Assist with repair collections, service invoicing and stock requests Support rental and technical support enquiries Maintain accurate customer and job information Work closely with Service, Sales, Finance, Rental
This is a specialist field-based role working with autonomous, remote-control, machine-control, positioning, communications and software systems. You’ll install, commission, configure and troubleshoot technology in the field, support site network deployment and calibration, and provide practical technical guidance and training to customers. You’ll also be involved in new and emerging autonomy solutions as Aptella continues to expand its technology portfolio. Key responsibilities include: Install, commission and configure autonomy and remote-control systems Diagnose faults across electrical, network, software and workflow environments Perform preventative maintenance, calibration and software/firmware updates Support site communications, positioning and network deployment Deliver customer training, handover and technical support Work with customers and internal teams to complete projects safely and to scope Identify and escalate site readiness,
This is a hands-on team leadership role where you’ll coordinate national pre-delivery work, manage technician workloads and make sure equipment is checked, tested and completed to a high standard before it leaves us. You’ll work closely with Sales Operations, the Warehouse team and technical teams to manage priorities, resolve issues and keep jobs moving. You’ll also be expected to roll up your sleeves and support the team with pre-delivery work when required. Key responsibilities include: Lead, coach and support the Pre-Delivery Technician team Allocate and prioritise pre-delivery work orders Manage daily workloads and resolve team escalations Ensure equipment, software and licensing are ready for each job Maintain quality, accuracy and timely completion of pre-delivery work Work closely with
