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Warranty Request

Service Request

This is the primary contact for this repair. If this claim is lodged by a retail store, please provide the contact details of the person handling the claim within the store.
PO or End User Name or Reference we should use on the claim.
Important: Please ensure the above checks have been completed before returning your product. If our inspection determines that the reported issue is due to one of the above items, or that the product is not faulty, the warranty claim may be declined. In these cases, return freight and any applicable inspection or handling costs will be the responsibility of the sender.
Please clearly show accessories included as it will be shipped back.

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Contacts List

Brisbane QLD

1075 Beaudesert Road Archerfield QLD, 4108

Office Number  07 3717 2111

Technical Support  07 3717 2111 (Option 1)   qldsupport@aptella.com

Field Service 07 3717 2111 (Option 2)
qldsiteservice@aptella.com

Service Centre & Repairs  07 3717 2111 (Option 3)  workshopqld@aptella.com

Hire & Rental  07 3717 2111 (Option 4)
rentalqld@aptella.com

Sales  07 3717 2111 (Option 4)
salesqld@aptella.com

Aptella Academy – Customer Training
qldtraining@aptella.com

Melbourne VIC

42 Abbotts Road Dandenong South, VIC, 3175

Office Number   03 9708 9900

Technical Support   03 9708 9900 (Option 1)  vicsupport@aptella.com

Field Service 03 9708 9900 (Option 2)
vicfieldservices@aptella.com

Service Centre & Repairs   03 9708 9900 (Option 3)   vicserviceadmin@aptella.com

Hire & Rental  03 9708 9900 (Option 4)
rentalvic@aptella.com

Sales  03 9708 9900 (Option 4) 
vicsalesteam@aptella.com

Aptella Academy – Customer Training
victraining@aptella.com

Sydney NSW

92 Wetherill Street North Silverwater, NSW, 2128

Office Number   02 9714 0000

Technical Support   02 9714 0000 (Option 1)  nswsupport@aptella.com

Field Service 02 9714 0000 (Option 2)
nswservice@aptella.com

Service Centre & Repairs  02 9714 0000 (Option 3)  nswworkshop@aptella.com

Hire & Rental  02 9714 0000 (Option 4)
rentalnsw@aptella.com

Sales   02 9714 0000 (Option 4)
nswsales@aptella.com

Aptella Academy – Customer Training
nswtraining@aptella.com

National Direct Numbers

National Support Number  1800 898 422

This number will connect you to the closest branch for Technical Support.

National Inquiry Number 1300 867 266

This number will connect you to the closest branch for any inquiries; Service Centre & repairs, Hire & Rental, Sales.

Warrranty Request

This is the primary contact for this repair. If this claim is lodged by a retail store, please provide the contact details of the person handling the claim within the store.
PO or End User Name or Reference we should use on the claim.
Include location or branch name
Important: Please ensure the above checks have been completed before returning your product. If our inspection determines that the reported issue is due to one of the above items, or that the product is not faulty, the warranty claim may be declined. In these cases, return freight and any applicable inspection or handling costs will be the responsibility of the sender.
Please clearly show accessories included as it will be shipped back.