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automation and positioning tech

Technical Support Service Technician
Silverwater, NSW

June 19, 2024

Role Overview

Aptella are seeking a dynamic and versatile Technical Support Service Technician to join their team based in Silverwater. This is a full-time role reporting to the Support Services Manager. In this role, you will be responsible for providing technical support both remotely from our office and on-site with our customers’ equipment. Your expertise will be crucial in maintaining our client’s satisfaction and ensuring the seamless functioning of our Automation, Survey, Machine Control and Software solutions.

This is a dynamic role where; you’ll have the opportunity to leverage your current skills set whilst also benefiting from our personal development and training programs. Ideally you would have a background in Civil Engineering, Surveying, or similar discipline, and have a strong interest in technology.

This role is also subject to a pre-employment medical assessment and police check.

Key responsibilities will include:

  • Transitioning between office and field environments, providing technical support for our customers.
  • Managing support cases within our case management systems.
  • Field Support for Surveying/Geospatial products and Machine Control products.
  • Delivery of customer development and training in the field or within our dedicated training facilitates.
  • Assist sales teams with product demonstrations and technical advice to ensure customers have the right solutions.
  • Provide Surveying/Geospatial & Civil product handovers to our customers.
  • Provide support for internal Services Team.
  • Assist Pre-Delivery Teams in setting up Hire Equipment.
  • Assist service schedulers with field service requirements.
  • Be seen to be a trusted advisor by our customers and staff.

About you:

To be successful in this role, you will have the following attributes:

  • Have a commitment to being part of maintaining a safe work environment
  • Ability to build and manage customer relationships and expectation.
  • Have a desire to be seen to be a trusted advisor by our customers and staff.
  • Experience with surveying practices, techniques, and concepts
  • Experience with survey data preparation and various software packages
  • Background in GPS & 3D Machine Control is desirable
  • Enthusiastic attitude and willingness to learn new skills, embrace new technologies and automation strategies
  • Excellent communication and organisational skills
  • Strong attention to detail
  • Team oriented, excellent interpersonal skills and positive outgoing personality
  • Goal oriented, outcome focused, performance driven
  • Sound computer skills and ability to use Microsoft Office applications
  • Display a high degree of professionalism and positive attitude
  • Strong technical aptitude

In return you will get:

  • Fully Maintained Company vehicle
  • Company Mobile Phone
  • Company Laptop

Why join us? 

Aptella is a company with an inclusive and collaborative working culture. With an 82% employee engagement rate, we are the place to work.

You will be working with evolving and emerging technology as well as great people who are very capable and passionate about what they do. Position Partners believes in diversity of thinking so you will have the ability to make an impact no matter what role you are in.

Aptella provides continuous development for all employees, career progression, reward and recognition, flexible working days and hours, hybrid work (work from home and office), generous parental leave provisions, salary sacrificing benefits, travel and a wellness programme.

Aptella strives for excellent service delivery and taking pride in what we do. If you share these passions in your career, we would like to hear from you.

Aptella is an equal opportunity employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery. We encourage all suitably qualified applicants to apply.

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