The Operations Manager leads and optimises day-to-day operations across rental, warehouse, and branch administration functions, ensuring efficiency, consistency, and high-quality service delivery.
This role combines operational leadership, people leadership, and process improvement, with responsibility for performance, safety, and customer outcomes.
Key accountabilities include:
- Lead, mentor, and develop a high-performing operations team
- Drive a strong safety culture and ensure full WHS compliance across branch operations
- Oversee stock control, inventory accuracy, and rental asset lifecycle management
- Ensure effective coordination between operations, sales, service, and logistics teams
- Implement and maintain efficient workflows to improve productivity and performance
- Standardise operational processes and drive consistency across the region
- Lead onboarding, training, and continuous development of team members
- Use systems and reporting tools (including Microsoft Dynamics 365) to drive performance and decision-making
- Monitor operational performance and provide insights and recommendations for improvement
- Drive workforce planning aligned to demand and project pipelines
- Ensure compliance with freight, logistics, and regulatory requirements
- Act as a key stakeholder across regional and national teams to align operational outcomes with business strategy
- Lead safety initiatives, reporting, and continuous improvement activities across office and warehouse environments
- Oversee building and facilities management, including maintenance, security, and cost control
You will play a critical role in ensuring operational excellence, improving processes, and delivering a consistent and high-quality customer experience across the region.
About you
You are an experienced operations leader with a strong background in managing teams, improving processes, and driving performance in fast-paced, multi-functional environments.
You bring:
- Proven leadership experience in operations, logistics, or branch management
- Strong ability to lead, coach, and develop high-performing teams
- Experience managing inventory, stock control, or rental/asset-based operations
- Strong understanding of operational processes, reporting, and performance metrics
- Experience working with enterprise systems such as Microsoft Dynamics 365
- A continuous improvement mindset with a focus on efficiency and productivity
- Strong problem-solving and critical thinking capability
- Ability to work autonomously and lead remote or dispersed teams
- Strong stakeholder engagement and influencing skills
- Demonstrated commitment to safety leadership and WHS compliance
- Experience coordinating across multiple functions (operations, logistics, sales, service)
You are a hands-on leader who can balance operational delivery with strategic improvement, while building a positive, accountable, and high-performing team culture.
The Opportunity
This is an exciting opportunity to lead regional operations in a growing, innovation-led business.
You will play a key role in shaping operational performance, driving safety and continuous improvement, and delivering strong customer and commercial outcomes.
