The National Field Services Manager is accountable for leading and optimising Aptella’s Field Services and Training functions nationally, ensuring safe, consistent, and high-performing service delivery.
This role combines operational leadership, commercial accountability, and people leadership, with responsibility for both service outcomes and financial performance.
Key accountabilities include:
- Leading and developing a high-performing, geographically dispersed Field Services team
- Driving national consistency in service delivery models, workflows, and operational standards
- Overseeing Field Services and Training P&L performance, including revenue, utilisation, and cost control
- Embedding a strong, visible safety culture across all field operations, ensuring WHS compliance and proactive risk management
- Leading the use of Microsoft Dynamics 365 for case management, reporting, and service optimisation
- Managing escalations and acting as the final point of resolution for complex or high-impact service issues
- Driving operational efficiency through workforce planning, asset utilisation, and continuous improvement initiatives
- Partnering with senior leaders across Product, Training, People & Culture, and Operations to align service delivery with business strategy
- Developing national training frameworks to uplift capability and strengthen technical excellence across teams
- Using data, insights, and performance metrics to drive informed decision-making and service improvements
As a key member of the broader leadership group, you will play a central role in shaping how field services are delivered nationally and ensuring alignment with broader business and customer objectives.
The Individual
You are an experienced operational leader with a strong background in field services, service delivery, or technical operations within complex, multi-site environments.
You bring:
- Proven experience in a senior field services or operations leadership role
- Strong understanding of service-based business models, including utilisation, productivity, and cost drivers
- Experience leading dispersed, multi-site teams across regional or national operations
- Exposure to industries such as surveying, construction technology, machine control, or similar highly regarded
- Strong capability with service systems (e.g. Microsoft Dynamics 365 or equivalent platforms)
- A data-driven, process-oriented mindset with a focus on continuous improvement
- Demonstrated ability to lead safety culture and WHS performance at scale
- Strong commercial acumen with experience managing P&L responsibility
- Highly developed stakeholder engagement and influencing skills across operational and executive levels
You are a hands-on leader who balances strategy with execution, thrives in complex environments, and is committed to building high-performing, accountable teams.
The Opportunity
This is a rare opportunity to lead a critical national function within a growing and innovative business at the forefront of automation and positioning technology.
You will be empowered to standardise and elevate field service delivery across Australia, strengthen operational capability, and directly influence customer experience and commercial performance.
In return, you will join a collaborative and forward-thinking leadership environment where you can make a measurable impact on both business performance and customer success.
