The National Service Centre Manager leads and optimises Service Centre operations across Australia, ensuring efficient, consistent, and high-quality service delivery.
This role combines operational leadership, commercial accountability, and people leadership, with responsibility for performance, capability, and financial outcomes.
Key accountabilities include:
- Lead and develop a high-performing national Service Centre team
- Standardise service delivery models, workflows, and operating practices
- Manage Service Centre and Training P&L, driving revenue, cost control, and productivity
- Embed a strong safety culture and ensure full WHS compliance
- Lead service performance using Microsoft Dynamics 365 and reporting insights
- Act as escalation point for complex or high-impact service issues
- Drive continuous improvement through process and workflow optimisation
- Partner with senior leaders across Field Services, Product, Sales, and Training
- Build national training frameworks to uplift capability and technical skills
- Use data and insights to improve performance and decision-making
- Ensure effective workforce planning and resource allocation
You will play a key role in shaping national service strategy and improving how service is delivered across the business.
The Individual
You are an experienced operations or service leader with strong experience managing multi-site teams in complex environments.
You bring:
- Senior leadership experience in service operations or service centres
- Strong understanding of service-based business models (productivity, utilisation, cost)
- Experience leading dispersed teams across multiple locations
- Background in technical or customer-facing service environments
- Exposure to construction, geospatial, machine control, or similar industries (advantageous)
- Experience with service systems such as Microsoft Dynamics 365
- Strong commercial and P&L capability
- Data-driven, process-focused, and improvement-oriented mindset
- Strong safety leadership and WHS accountability
- Ability to influence across operational and executive stakeholders
You are a hands-on leader who balances strategy with execution and builds high-performing, accountable teams.
The Opportunity
This is a rare opportunity to lead a national service function in a growing, innovation-led business.
You will shape service delivery across Australia, lift capability, improve performance, and directly impact customer experience and commercial outcomes.
