Aptella is looking for a Service Centre Coordinator to join their team for a 1 year maternity leave contract. You will be the first point of contact at our front counter, providing exceptional customer service to all branch visitors and inbound callers. In this fast-paced and customer-focused role, you will manage service centre bookings, showroom sales, and support requests, while coordinating workflow with our technicians to ensure timely turnaround of repairs. This position plays a critical part in supporting the Service Department and Showroom to achieve operational excellence and a seamless customer experience.
Key Responsibilities:
- Deliver professional front-counter and phone customer service, managing service bookings, showroom sales, and general enquiries.
- Coordinate technician workflow and repair turnaround, ensuring efficient scheduling and service delivery.
- Maintain accurate documentation including serial numbers, parts usage, service sheets, and warranty/invoicing records.
- Prepare quotations, invoices, and support the accounting team with credit, collections, and financial documentation.
- Manage stock transfers, customer collections/returns, and contribute to spare parts inventory replenishment.
- Communicate proactively with customers and internal teams regarding job progress, product issues, and service updates.
- Identify opportunities to improve service processes, customer experience, and operational efficiency.
- Ensure compliance with all WHS, PPE, and company policies while reporting hazards, incidents, and workflow improvements.
About You:
You are a solutions-focused and customer-centric professional who thrives in a busy environment and enjoys being the operational heartbeat of a service team. You bring strong organisational skills, a high attention to detail, and the ability to manage multiple priorities with confidence and professionalism. You enjoy building relationships and providing excellent service, and you are comfortable working both independently and within a team.
You will bring:
- Excellent communication, interpersonal, and organisational skills.
- A positive, team-oriented approach and the ability to build strong customer relationships.
- Solid computer literacy and the ability to work across multiple enterprise systems.
- A problem-solving mindset and confidence in making decisions within your scope.
- Strong attention to detail, accurate documentation habits, and a commitment to process.
- The ability to work under time pressure, manage competing priorities, and maintain professionalism.
- A continuous improvement mindset, with openness to learning and developing new skills.
- Understanding of product and online booking systems (or willingness to learn).
- Commitment to safety, wellbeing, and adherence to all company and WHS policies.
Why Join Aptella?
Our team works with the latest technology in a supportive, high-performing environment. We value diverse perspectives and offer competitive benefits including flexible work options, career development, generous parental leave, and more.
If you’re driven by innovation and excellence, Aptella is the place to grow your career.
